Updated · 8 October 2026
01Who is responsible
Petra Foundation (the “centre”, “we”) is the responsible party for the personal information described here, as that term is used in the Protection of Personal Information Act, 2013 (POPIA). Our information officer is the project contact named at the foot of this page, and the centre will register an information officer with the Information Regulator as part of its licensing.
02What we collect
From this website: only what you type into the enquiry form — your name, organisation, email address, telephone number, the nature of your interest and your message — together with standard technical data your browser sends, such as your IP address and the pages you visited. Separately, and not through this website, the centre processes health and clinical information about residents, under the individual consent and clinical records provisions of its admission agreement. Our contact form is provided by Elfsight, a third-party form service.
03Why we collect it
To answer your enquiry, to send you the prospectus or annexures you asked for, to arrange meetings or site visits, and to keep a record of funding and partnership conversations. We do not sell personal information, and we do not use enquiry details for unrelated marketing.
04Special personal information
Health information is special personal information under POPIA. Do not send clinical details, patient identifiers or case records through the website form — it is not a secure channel. Clinical referrals are handled directly with the intake team under the centre's own consent and confidentiality procedures.
05Who we share it with
Only where it is necessary and lawful: our own staff and appointed professional advisers on a need-to-know basis, and service providers who host this site or carry our email, under contract. Nothing is shared with a funder, department or third party for their own purposes without your consent, unless the law, a court order or a statutory reporting duty requires it.
06Security
Enquiry data is held on access-controlled systems with encryption in transit. Access is limited to the people who need it to respond to you. Where we become aware of unauthorised access to personal information, we will notify you and the Information Regulator as POPIA requires.
07How long we keep it
Enquiry correspondence is kept for as long as the funding conversation is live, and for up to three years afterwards so we can pick the thread back up, unless you ask us to delete it sooner. Records we are obliged to retain by law — financial and licensing records in particular — are kept for the statutory period.
08Your rights
You may ask what personal information we hold about you, ask us to correct or delete it, object to our processing of it, and withdraw a consent you previously gave. Ask by email and we will respond within a reasonable time and at no charge for a simple request. If you are not satisfied, you may complain to the Information Regulator of South Africa.
09Cookies and measurement
We don't use advertising cookies, and we don't sell or share your personal information for marketing.
Contact form
Our contact form is provided by Elfsight, a third-party form service. When you send us a message, the details you enter (such as your name, email address, phone number and message) go to us through Elfsight's systems so we can respond to your enquiry. We use this information only to reply to you and keep a record of our correspondence.
Newsletter
If you subscribe to our newsletter, we collect your name and email address to send you updates about the Petra Foundation, such as news, events and programmes. Every newsletter includes an unsubscribe link, and you can opt out at any time. We won't add you to our mailing list unless you sign up.
Website analytics
We use Google Analytics to understand how people find and use our website, for example which pages are visited most and how long visitors stay. Google Analytics uses cookies to collect information such as your approximate location, device type, browser and the pages you view. This information is aggregated and doesn't identify you personally. We use it only to improve our website.
You can choose not to allow analytics cookies through the cookie banner on our site. You can also block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on.
Your rights
Under the Protection of Personal Information Act (POPIA), you can ask us what personal information we hold about you, and you can ask us to correct or delete it. To make a request, contact us at pieter@thepetrafoundation.org
10Changes
We will update this policy as the project moves from concept stage into a licensed, operating facility — in particular once an information officer is formally registered and the resident-facing privacy notice is adopted. The current version date is shown below.
This is a working draft prepared for discussion and is not legal advice. Have it reviewed by an attorney and aligned with the resident admission agreement and Department of Social Development licensing conditions before publication.